Customer Testimonials
What our customers say
See why Crystal Pools is the “clear choice” for swimming pools, spas and hot tubs in Central PA. Here are just a few testimonials from our many satisfied customers.
“I cannot say enough good things about Crystal Pools, and the entire staff. I was referred to them by a friend and I was not disappointed. Josh thoroughly explained all my options to arrive at the perfect pool for our family. The quality of their products and their skilled installation is unmatched. Our questions before, during and after installation were promptly and professionally answered. Since the installation of our pool, I too have referred friends to Crystal. There is a reason why Crystal Pools has been in business for over 50 years!” – John and Connie
“Crystal Pools has a truly professional team in sales, installation and explanation of pool functions. They present themselves as professionals and good will ambassadors.”
– Dennis & Denise
“Everything from salesman to installation was just great. I was amazed at how everything was finished in just one day. We really enjoyed the pool, grandkids and all.”
– Glenn
“Loved it from beginning to end! Crystal installed our new pool. Our salesman was a pleasure to work with. He was truthful and helpful and always kept us in the loop. The installation staff were great. We would recommend Crystal Pools to everyone looking for a pool.”
– Jerry and Keri
“This was our first hot tub so we shopped around at several local hot tub dealers. Crystal Pools was the clear choice. Brad was great explaining the options and helping us choose the right model. It was a painless process, and we are happy with our choice of hot tub and Crystal Pools!”
– Curt
“We really do love our new Hot Spring Spa, especially the two moto-massages. We definitely made the right decision to buy a new hot tub from Crystal Pools! You’re a great salesman, John! We were going to just buy a new cover and some replacement parts for our old hot tub and instead we went with a brand new one as you recommended. We are so glad we decided to upgrade.”
– Joy
“I will always tell everyone that we enjoy the pool and it was installed with high professionalism, but beyond that I met and gained from truly nice and good people. I will never forget anyone in your organization who has touched our life.”
– Ted
“Everyone was helpful and the installation staff were great. The name of the game is customer service and what I expect. Crystal Pools has it.”
– Joe
“Thanks again to you, Karl, Brad, Fred, Loren, and everyone else who worked as a team to meet our requests and address our concerns! We are impressed with the Crystal Pools family!”
– Curt and Kelli
“We were very satisfied from our first visit to the Lancaster store and met with Karl Benson. The pool was installed by the nicest group of gentlemen. They did an excellent job with the installation. Thank you so much for a quality product that was affordable and we would not hesitate to recommend you to other people who are shopping for a pool. It was helpful that we did not have to contact PA-One Call or arrange for someone to excavate and lay sand and deliver water. Whoever coordinates this does an excellent job.”
– Vaughn & Deborah
“Overall, we were very happy. All of the employees were very courteous and friendly. Just wanted to make a specific point that I believe your salesman, Lonny Koons went above and beyond his role as salesman.”
– Valerie
“Your people did an absolutely, fantastic job at my house. Considering that it was pouring down rain on the day they closed my pool I wouldn’t have blamed them for rushing through it. I returned home, everything was wrapped up and put away as neatly as if I had done it myself. To say the least I was very impressed, it speaks volumes to the service you provide and the caliber of your employees. It takes a true professional to treat someone else’s things with the same care they would treat their own, and that is exactly what I received.”
– Justin
“We are very satisfied with our pool. Every person involved in the installation was helpful and diligent. Crystal Pools sales and service has continued to impress us. Thanks to all for a job well done!”
– Mike & Jann
“Thank you so much for many years of great service and advice on keeping my mother’s pool looking like it did for 42 years. She was so proud of her pool! We have enjoyed many, many wonderful years in that pool! Again, thank you.”
– Carla
“We would like to thank you for a great, clean job replacing our pool liner. You went over and above by starting the pool up also. We will always recommend Crystal Pools to our friends.”
– Mahlon & Cindy
“Excellent service, very down to earth and honest, available for questions, and definitely concerned for our needs. They ensured that all bases had been covered, even after the sale. Very, very rare to find such great people!”
– Rebecca
“The delivery and set up of our hot tub was a great experience. Our salesman provided excellent service and was very personable and friendly. He provided alot of information to make me feel comfortable with my decisions. Chris was also excellent in his set up and new owner instructions, overall it was a great experience!”
– Louann
“Thank you so much for our new pool. The installation crew was very professional – especially since they were installing it on a day that was 104 degress outside! The gentleman who came to the house for our demo also helped us later at the store. It’s nice to know service doesn’t stop once the sale has been made. Brad was great – we even got our pool 2 weeks before his estimated date of installation. Thanks again to everyone from sales, management, installation and service. Everyone has been very kind and helpful with any and all questions we have had. I would definitely recommend Crystal Pools to my friends and family. Thank you again!”
– The Urab Family
“WOW, what an experience having the TEAM of Crystal Pool professionals install our pool. Everyone was most helpful, and when we had questions it did not matter who we asked we always received the most pleasant and helpful response. Construction is expected to be difficult, however your company made our experience the pleasantly unexpected. We will refer and give positive responses to anyone who is thinking of purchasing from you and will happily tell them of your dedication and commitment to installing a quality pool.”
– Brion & Kristie